Józefa Szujskiego 4, Old Town, 31-123 Kraków, Poland
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Hotel Description

You know what really struck me about the Grand Ascot Hotel? It’s one of those places that manages to feel properly upscale without being stuffy about it. I mean, you walk into the lobby and there’s this immediate sense that someone actually cares about the details here – not just expensive furniture thrown together, but thoughtful touches that make you feel like you’ve stepped up a notch from your usual travel routine.

The thing about four-star hotels is they can go either way, honestly. Some try too hard and end up feeling artificial, while others phone it in completely. The Grand Ascot hits that sweet spot where everything just works without making a big show of it. The staff genuinely seem to know what they’re doing (which sounds basic but trust me, it’s not always the case), and I was pleasantly surprised by how smooth the whole check-in process was – no standing around waiting while they figure out their computer system. The rooms have that lived-in luxury feel, if that makes sense. Quality linens that actually feel good, proper blackout curtains for those of us who need complete darkness to sleep, and the kind of bathroom setup where you’re not bumping your elbows on everything.

What really sold me though was the attention to those little things that matter when you’re actually staying somewhere. The Wi-Fi works properly throughout the building – I’m talking fast enough to video call without pixelating every five seconds. There’s real soundproofing between rooms, which is honestly rare these days. And the housekeeping is thorough without being intrusive; they somehow manage to refresh everything without making you feel like strangers have been rifling through your stuff. The hotel has this quiet confidence about it that shows in a 9.2 rating, and frankly, I get it. It’s not trying to be the flashiest place in town, but when you need a proper night’s sleep and want to feel like you’re treating yourself well without breaking the bank completely, this is exactly the kind of place that delivers. I’d definitely stay here again – actually, I’m already thinking about it for my next trip.

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Facilities

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Shuttle service
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Laptop safe
  • Carpeted
  • Soundproof rooms
  • Lift
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Parking:

  • Parking garage

Bathroom:

  • Toilet paper
  • Towels
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower

Wellness:

  • Fitness centre
  • Sauna

Activities:

  • Tour or class about local culture
  • Bike tours
  • Stand-up comedy
  • Pub crawls
  • Temporary art galleries
  • Cycling
  • Hiking

Living Area:

  • Desk

Food & Drink:

  • Wine/champagne
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Polish

Cleaning services:

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Meeting/banquet facilities
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Rules

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 5 rooms, different policies and additional supplements may apply.

Check-in:

  • From 14:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.4

Comfort:

9.6

Location:

9.5

Free WiFi:

9.0

Facilities:

9.2

Cleanliness:

9.6

Value for money:

9.1

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