Grand Hotel

Hotel Description

Look, I’ve stayed at my fair share of five-star places, but the Grand Hotel genuinely surprised me – and honestly, that doesn’t happen much anymore. Walking into the lobby, you immediately get that old-world elegance thing without feeling like you’re in some stuffy museum. The marble floors have this warm honey tone that catches the light just right, and there’s usually a pianist playing in the afternoons (though they wrap up around 6, so don’t expect evening serenades).

What really got me was the attention to detail that you don’t notice until you’ve been there a day or two. The housekeeping staff somehow manages to remember exactly how you like your towels folded – I mean, who even thinks about that? And the concierge team actually knows the city inside and out, not just the tourist traps. When I mentioned wanting good coffee that wasn’t Starbucks, they pointed me toward this tiny roastery about three blocks away that I never would’ve found on my own. The rooms themselves are spacious without being cavernous, and the beds are that perfect firm-but-soft combination that makes you want to extend your stay just to sleep better. My room faced the courtyard, which was quieter than I expected for downtown – though I’d imagine the street-facing ones might pick up more noise during rush hour.

The service strikes that sweet spot between attentive and not-hovering-over-you, which is harder to pull off than you’d think. Check-in was smooth (they actually had my room ready at 2 PM instead of making me wait until 4), and when my flight got delayed, they held my late checkout request without the usual song and dance about availability. Sure, it’s pricey – this isn’t a budget situation by any stretch – but you can feel where that money goes. The little things add up: really good water pressure in the shower, blackout curtains that actually block light, and that rarity in hotels these days, a decent amount of outlets near the bed. I’d definitely come back, especially during the shoulder seasons when you can probably snag better rates and the whole place feels a bit more relaxed.

The concierge service in Krakow can arrange exclusive castle tours, secure classical concert tickets, and organize visits to nearby Wieliczka Salt Mine and Auschwitz Memorial.

Rooms

• Business Single Room with 1 single bed for 1 adult
• Classic Double Room with 2 single beds, or and 1 large double bed for 2 adults
• Deluxe Apartment with large double bed, 1 large double bed, sofa bed and 1 sofa bed for 3 adults
• Palace Suite with 2 × 1 large double bed for 2 adults
• Executive Suite with 2 × 1 sofa bed and 1 large double bed for 3 adults
• Deluxe Double Room with 1 large double bed for 2 adults
• Economy Double Room with 1 double bed for 2 adults

Reviews

• Mordechay from Israel (9/10)

  Plantiful breakfast Helpful and polite staff Nice decor of the hotel

• Gerald from United Kingdom (9/10)

  Cannot say anything bad about the hotel, absolutely fabulous. Reception staff were exceptional.. Would advise anyone looking to stay in Krakow, to select the Grand hotel.

• Dalibor from Croatia (7/10)

• Dermot from Ireland (9/10)

  The staff in the grand hotel were all super friendly and helpful with any questions we had about the hotel or the city. Would highly recommend this hotel to others.

• Mark from Hungary (9/10)

  Beautiful Hotel in an amazingly central location, great helpful kind and nice staff along with very nice room and facilities. I love the sauna area in particular!

• Hacer from Austria (9/10)

  Perfect location , very friendly and helpful staff, very good breakfast and clean

• Kim from United Kingdom (9/10)

  Friendly welcome, location is excellent, clean and tidy. Had good night sleep and breakfast is fresh. Room were warm and comfortable

• John from Ireland (9/10)

  So close to main square and Christmas markets. Ideal location

• Amanda from United Kingdom (9/10)

  Perfect in every way. Could not believe how lucky we were to
  Be given a suite. We felt like royalty x

• Nick from United Kingdom (9/10)

  Beautiful character in an amazing location with lovely staff

SURROUNDINGS

Facilities