

Hotel Description
Welcome to the Hotel H15 Luxury Palace, a stunning and opulent oasis located in the heart of Kraków’s historic Old Town. Operated by the renowned Destigo Hotels group, this 5-star establishment offers a truly unforgettable experience, blending timeless elegance with modern amenities and impeccable service.
As you step through the grand entrance, you are immediately enveloped in a world of opulence and grandeur. The lobby, adorned with ornate chandeliers and plush furnishings, sets the tone for the exquisite standards that permeate every corner of the hotel. The hotel’s exterior, with its striking neoclassical architecture, pays homage to Kraków’s rich cultural heritage, seamlessly integrating the building into the historic landscape of the Old Town.
The Hotel H15 Luxury Palace boasts an impressive array of guest rooms and suites, each one a masterpiece of design and comfort. Ranging from the elegantly appointed Classic Rooms to the breathtaking Presidential Suite, each accommodation option is a testament to the hotel’s commitment to excellence. Designed with the discerning traveler in mind, the rooms feature plush bedding, state-of-the-art entertainment systems, and marble-clad bathrooms, complete with luxurious amenities.
But the Hotel H15 Luxury Palace is more than just a place to rest your head – it is a destination in its own right. The hotel’s culinary offerings are nothing short of spectacular, with the on-site restaurant, The Monarch, serving up a tantalizing menu of internationally-inspired cuisine, prepared using the finest locally sourced ingredients. Guests can indulge in a sumptuous breakfast buffet, savor a delightful afternoon tea, or enjoy a refined dinner while taking in the stunning views of the Old Town.
For those seeking a moment of relaxation and rejuvenation, the hotel’s spa and wellness facilities are truly unparalleled. The expansive spa, featuring a state-of-the-art fitness center, indoor pool, and a range of luxurious treatment rooms, offers a sanctuary of tranquility and restoration. Guests can indulge in a soothing massage, revitalize with a customized facial, or simply unwind in the sauna and steam room, all while being attended to by the hotel’s highly trained and attentive staff.
Beyond the hotel’s walls, the Hotel H15 Luxury Palace offers guests a gateway to the rich cultural and historical wonders of Kraków. Situated just steps away from the city’s iconic landmarks, such as the Wawel Castle, the Cloth Hall, and the breathtaking St. Mary’s Basilica, the hotel provides the perfect base for exploring the city’s countless museums, galleries, and enchanting cobblestone streets.
The hotel’s commitment to excellence is evident in every aspect of the guest experience, from the meticulously curated room amenities to the personalized concierge services. The hotel’s staff, renowned for their dedication and attentiveness, are always on hand to assist guests, ensuring that their stay is nothing short of exceptional.
With a well-deserved rating of 9.4 out of 10 and a prestigious 5-star designation, the Hotel H15 Luxury Palace has solidified its reputation as one of the premier luxury hotels in Kraków. Whether you are visiting for business, a romantic getaway, or a family vacation, this opulent oasis offers an unparalleled level of sophistication, comfort, and service, making it the ultimate destination for discerning travelers.
Rooms
- Double Room with 1 large double bed for 2 adults
- Superior with 1 large double bed for 2 adults
- Deluxe with 1 large double bed for 2 adults
- Super Deluxe with 1 large double bed for 2 adults
- Suite with large double bed, 1 large double bed, sofa bed and 1 sofa bed for 3 adults, 1 child
- Luxury Suite with large double bed, 1 large double bed, sofa bed and 1 sofa bed for 3 adults, 1 child
- Royal Apartment with 2 × 1 large double bed for 2 adults
- Presidential Apartment with 2 × 1 large double bed for 2 adults


Reviews
Saori from Japan (10/10)
Great service, beautiful interior, fantastic breakfast
Teresa from United Kingdom (10/10)
Beautiful property in a perfect location. The staff, specifically concierge service, went above and beyond at every opportunity.
Jacqueline from United Kingdom (10/10)
Everything about this Hotel is absolutely Excellent, the pool/spa, The food, The staff are what makes this hotel tick, very professional and the Breakfast is just Amazing Beds are very comfortable the rooms and the Hotel are spotless
It's as simple as " You Get What You Pay For"
5* HotelSteven from United Kingdom (10/10)
Modern stylish clean and perfect location in Old Town
Samantha from United Kingdom (10/10)
I could not fault the property it was stunning
Sarah from United Kingdom (9/10)
Great location. Lovely quiet restful hotel at the end of a long day. Although the hotel was quiet, even though full its in a great location near lots of lovely bars and restaurants
Lorraine from United Kingdom (10/10)
Beautiful decor, spotlessly clean, polite helpful staff and fabulous central location in the old town.
Yana from Germany (9/10)
Wonderful breakfast, but a bit expensive one.
Good equip fitness.
Great location.
Spacious rooms, comfortable bed.Eyal from Israel (9/10)
Luxury hotel, very relaxing, excellent breakfast, located at the heart of he city 2min from main square
Dusando from Czech Republic (8/10)
The hotel is in the old part of the city, a short walk from the square. It is modernly renovated and offers the comfort of a 5* hotel. In the morning it offers a very good breakfast, with a wide choice of food. We had 3 rooms and all were quiet, quite spacious, with large and modern bathrooms.
SURROUNDINGS
What’s nearby:
- Planty: 0 m
- Krakow Barbican: 0 m
- Brama Floriańska: 100 m
- Pałac Wodzickich: 0 m
- Czartoryski Museum: 0 m
- Krakow’s City Walls: 100 m
- Kamienica pod Barbakanem: 200 m
- Pomnik Stanisława Kutrzeby: 150 m
- Zespół Klasztorny Marków: 200 m
- Kamienica pod Trzema Dzwonami: 200 m
Restaurants & cafes:
- Cafe/bar Herbaty Swiata: 0 m
- Restaurant Bistro The Hours: 0 m
- Restaurant Brasserie LOlympique: 0 m
Top attractions:
- Cloth Hall: 350 m
- Town Hall Tower: 400 m
- Main Market Square: 350 m
- St. Florian’s Gate: 300 m
- Wawel Royal Castle: 1.3 km
- Jan Matejko’s House: 200 m
- Wieliczka Salt Mine: 13 km
- Schindler Factory Museum: 3 km
- National Museum of Krakow: 1.6 km
- Historical Museum of Krakow: 400 m
Natural beauty:
- Forest Bonarka: 4.8 km
Ski lifts:
- Krakow Valley I: 32 km
- Krakow Valley II: 32 km
- Siepraw Ski Lift: 24 km
Public transport:
- Train Kraków Zabłocie: 2.6 km
- Train Krakow Central Railway Station: 950 m
Closest airports:
- John Paul II International Airport Kraków–Balice: 16 km
Facilities
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shuttle service
- Pet bowls
- Pet basket
- Air conditioning
- Non-smoking throughout
- Wake-up service
- Hardwood or parquet floors
- Heating
- Car hire
- Soundproof rooms
- Lift
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Airport shuttle
- Non-smoking rooms
- Iron
- Room service
Kitchen:
- Coffee machine
- Electric kettle
Parking:
- Valet parking
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
Outdoors:
- Outdoor furniture
- Garden
Wellness:
- Fitness/spa locker rooms
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Body scrub
- Body treatments
- Facial treatments
- Beauty Services
- Sun loungers or beach chairs
- Hot tub/Jacuzzi
- Massage
- Spa and wellness centre
- Fitness centre
- Sauna
Activities:
- Bicycle rental
- Tour or class about local culture
- Bike tours
- Walking tours
- Temporary art galleries
- Hiking
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Fruits
- Wine/champagne
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
Accessibility:
- Lower bathroom sink
- Higher level toilet
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
Room Amenities:
- Socket near the bed
- Clothes rack
Languages spoken:
- English
- Italian
- Polish
- Russian
- Ukrainian
Cleaning services:
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
Media & Technology:
- Streaming service (like Netflix)
- Flat-screen TV
- Satellite channels
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Express check-in/check-out
- 24-hour front desk
Business facilities:
- Fax/photocopying
- Meeting/banquet facilities
Indoor swimming pool Free!:
- Opening times
- Open all year
- All ages welcome
- Pool/beach towels
- Sun loungers or beach chairs


Rules
Pets:
- Pets are allowed. Charges may be applicable.
Groups:
- When booking more than 6 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00 to 00:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- From 00:00 to 12:00
No age restriction:
- There is no age requirement for check-in
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
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