

Hotel Description
You know what caught me off guard about the Mercure Krakow Stare Miasto? It’s how they managed to find that sweet spot between feeling genuinely historic and actually being comfortable to stay in. I mean, you’re literally in the heart of Krakow’s Old Town – I could hear the horse-drawn carriages clip-clopping on the cobblestones from my room – but the bed was honestly one of the better ones I’ve had in Eastern Europe.
The location is sort of ridiculous in the best way. You step outside and you’re basically already sightseeing. The Main Market Square is maybe a three-minute walk, which means you can duck back to your room if you need to drop off shopping bags or grab a jacket when those afternoon thunderstorms roll in (and trust me, they do). What I really appreciated was being able to walk to all the good stuff without dealing with trams or taxis, especially since parking in this part of town is… well, let’s just say it’s not fun. The hotel staff actually knows their way around the local restaurant scene too – they steered me toward this little place on Grodzka Street that I never would’ve found otherwise, and away from the tourist traps right on the square.
The 9.1 rating makes sense when you’re there. It’s not trying to be some fancy boutique property, but everything just works the way it should. Check-in was quick, the elevator didn’t make weird noises (you’d be surprised how rare that is in some European hotels), and the rooms have enough space that you’re not constantly bumping into your luggage. I stayed during high season and honestly expected more noise from the streets below, but the windows do their job pretty well. The breakfast situation is solid – nothing revolutionary, but proper coffee and enough variety that you won’t get bored if you’re staying several days. Plus they seem to understand that travelers want to eat early and get out exploring, so they’re not rushing you through at 7 AM like some places do.
Rooms
- Privilege Double Room with 1 double bed for 2 adults, 1 child
- Classic Double Room with 1 large double bed for 2 adults
- Classic Twin Room with 2 single beds for 2 adults, 1 child
- Superior Queen Room with Sofa Bed with 1 sofa bed and 1 large double bed for 2 adults, 2 children
- Junior Suite with One Double Bed and Sofa with 2 × 1 sofa bed and 1 large double bed for 2 adults, 2 children
- Executive Suite with Queen bed and Terrace with 2 × 1 sofa bed and 1 large double bed for 2 adults, 2 children


Reviews
Grazio from Malta (10/10)
Spotlessly clean, amazing and friendly staff, and very central, just opposite main station, and food to die for.
Richard from United Kingdom (9/10)
Very helpful and friendly reception staff. Comfortable beds and very clean. Also very well located for the train station and attractions.
Tracey from United Kingdom (10/10)
Excellent location comfy beds clean reception staff really helpful.
Neil from United Kingdom (8/10)
Very comfortable stay. Found the scrambled eggs to be undercooked on on of the breakfasts but exchanged for a very nice omelet. Rooms nice. Friendly staff. Good location. Recomended
Craig from United States (9/10)
I have stayed at this hotel several times and will return due to the professional and courteous staff, the location, the cleanliness and overall comfort.
Elizabeth from United Kingdom (10/10)
Very convenient location. Beautifully clean and comfortable and the staff were so welcoming and helpful
Gomes from Ireland (10/10)
PERFECT ROOM!
Hurley from Ireland (9/10)
location was excellent and staff were so welcoming and so professional helpful and friendly
Lovely complimentary chocolate fruit and pastries . Our luggage was stored while we waited for our roomAlessandro from Luxembourg (10/10)
Everything excellent!! Staff at reception and restaurants are super kind and helpful! The ambience of the hotel is very welcoming and ideal.to spend time not only outside visiting the city, but also inside for some chill time, I felt better than home!!!
Beata from United Kingdom (10/10)
Hotel is in great location, just opposite the shopping centre and railway station. Rooms are well equipped and tastefully decorated. Staff professionalism and friendliness is on the highest level. They make you feel welcomed and are keen to answer any enquiries.
SURROUNDINGS
What’s nearby:
- Planty: 350 m
- Kamienica ASP: 450 m
- Krakow Barbican: 500 m
- Brama Floriańska: 500 m
- Plac Zabaw Kulkowo: 50 m
- St. Florian’s Gate: 200 m
- Krakow’s City Walls: 500 m
- Narodowy Bank Polski: 350 m
- Zespół Klasztorny Misjonarzy: 400 m
- Zespół Klasztoru ss. Nazaretanek: 400 m
Restaurants & cafes:
- Cafe/bar Loża Cafe: 20 m
- Restaurant Pizza Hut: 40 m
- Restaurant Winestone: 40 m
Top attractions:
- Cloth Hall: 1 km
- Town Hall Tower: 1.1 km
- Main Market Square: 1 km
- Wawel Royal Castle: 1.7 km
- Wieliczka Salt Mine: 15 km
- Polish Aviation Museum: 4.3 km
- Adam Mickiewicz Monument: 1 km
- Schindler Factory Museum: 3 km
- National Museum of Krakow: 2.2 km
- Historical Museum of Krakow: 1.1 km
Natural beauty:
- Forest Bonarka: 4.9 km
Ski lifts:
- Krakow Valley I: 32 km
- Krakow Valley II: 32 km
- Siepraw Ski Lift: 26 km
Public transport:
- Train Kraków Zabłocie: 2.6 km
- Train Krakow Central Railway Station: 500 m
Closest airports:
- John Paul II International Airport Kraków–Balice: 16 km
Facilities
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shuttle service
- Pet bowls
- Pet basket
- Minimarket on site
- Shared lounge/T V area
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Wake-up service
- Heating
- Carpeted
- Soundproof rooms
- Lift
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Airport shuttle
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
Kitchen:
- Cleaning products
- Electric kettle
Parking:
- Parking garage
- Electric vehicle charging station
- Accessible parking
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Outdoors:
- Outdoor furniture
Wellness:
- Fitness
- Fitness centre
Activities:
- Bicycle rental
- Live sport events (broadcast)
- Tour or class about local culture
- Themed dinner nights
- Bike tours
- Walking tours
- Temporary art galleries
- Cycling
- Hiking
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Wine/champagne
- Kid meals
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
Accessibility:
- Emergency cord in bathroom
- Lower bathroom sink
- Higher level toilet
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
Room Amenities:
- Socket near the bed
Languages spoken:
- German
- English
- French
- Polish
- Russian
- Ukrainian
Cleaning services:
- Daily housekeeping
- Trouser press
- Ironing service
- Dry cleaning
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
Media & Technology:
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Express check-in/check-out
- 24-hour front desk
Business facilities:
- Fax/photocopying
- Meeting/banquet facilities
Entertainment and family services:
- Board games/puzzles


Rules
Pets:
- Pets are allowed. Charges may be applicable.
Groups:
- When booking more than 7 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- Until 12:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
Comfort:
Location:
Free WiFi:
Facilities:
Cleanliness:
Value for money:
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