Novotel Kraków City West

Hotel Description

Look, I’ll be honest – when I first pulled up to the Novotel Kraków City West, I wasn’t expecting much. It’s one of those modern glass buildings that could honestly be anywhere, you know? But here’s the thing that surprised me: this place actually gets the fundamentals right in a way that a lot of fancier hotels mess up.

The location is what really sold me on it. You’re far enough west that you’re not dealing with the tourist chaos around the Main Square (thank god), but close enough that a quick tram ride gets you into the heart of Old Town in maybe fifteen minutes. I mean, you can literally see Wawel Castle from some of the upper floors on a clear day. What I really appreciated was having actual grocery stores and normal restaurants within walking distance – not just the overpriced tourist traps you get stuck with when you stay right in the center. The parking situation is refreshingly straightforward too, which anyone who’s tried to navigate a rental car through Kraków’s medieval streets will appreciate.

The rooms themselves have that clean, somewhat minimalist Novotel vibe – nothing groundbreaking, but everything works. The beds are actually comfortable (I’m picky about this), and the bathrooms are spacious enough that you’re not bumping your elbows while brushing your teeth. Air conditioning works well, which matters more than you’d think during those surprisingly muggy Polish summers. I stayed on the sixth floor and barely heard any street noise, though I suspect the lower floors might catch more traffic sounds from the main road. The breakfast buffet is solid – proper coffee, decent selection of both Polish and international options, though it gets pretty crowded between 8 and 9 AM when all the business travelers are rushing out.

What really impressed me was the staff’s English – way better than I expected, and they actually knew the city well enough to give useful recommendations beyond the obvious tourist spots. The front desk guy pointed me toward this fantastic milk bar about ten minutes away that I never would have found otherwise. Check-in was smooth, no weird deposit holds on my credit card, and they let me store my luggage after checkout without any hassle. The whole experience just felt… competent, I guess? Like they’re not trying to be the fanciest place in town, but they know exactly what business and leisure travelers actually need. With an 8.7 rating, it’s clearly working for most people, and honestly, I get why. Sometimes you just want a place that does the basics really well without any unnecessary drama.

Rooms

• Superior Double Room with 1 sofa bed and 1 large double bed for 2 adults, 2 children
• Superior Room with two single beds with 2 single beds for 2 adults
• Executive Queen Room with 1 large double bed for 2 adults
• Executive Twin Room with 2 single beds for 2 adults
• Executive Room with Two Big Beds with 2 double beds for 2 adults, 2 children
• Superior Suite with Queen Bed and Kitchenette with large double bed, 1 large double bed, sofa bed and 1 sofa bed for 2 adults, 2 children
• Suite with large double bed, 1 large double bed, sofa bed and 1 sofa bed for 2 adults, 2 children

Reviews

• Rati from Georgia (9/10)

  Everything was great. It is kid friendly, adult friendly, everything is clean, staff is brilliant.

• Lorraine from United Kingdom (8/10)

  I loved the entrance to the property, the look inside the reception. The amenities for children

• Ewa from United Kingdom (9/10)

  Location, comfortable bed, nice decor and bathroom. Great swimming pool.

• Ewa from United Kingdom (9/10)

  Location. Gym and indoor pool. Good breakfast and helpful staff.

• Bilyana from United Kingdom (9/10)

  Clean hotel, staff were great, safe place, pool was good except on a weekend when it was so busy.

• Mate from Hungary (9/10)

• Marek from United Kingdom (9/10)

  A legacy hotel well repositioned for the modern times and able to withstand fancy competition

• Christopher from Spain (9/10)

  Everything was fantastic.

• Franciszek from Poland (8/10)

  The bathroom was really great. Decor of the rooms, the dining hall and of the lobby itself was also top notch.
  Breakfast OK.

• Bridie from United Kingdom (9/10)

  Massively impressed with this hotel, so clean and friendly. Everything was perfect from the room to all the facilities.
  The dinner in the restaurant was lovely.
  We are wanting to come back and miss it already.

SURROUNDINGS

Facilities