Powiśle 7, Old Town, 31-101 Kraków, Poland
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Sheraton Grand Krakow Overview

First Impressions

Walking into the Sheraton Grand Krakow, you immediately feel like you’ve stepped into something special. This five-star property sits right in the heart of Kraków’s Old Town on Powiśle street, and honestly, the location couldn’t be better — couples especially seem to get this, rating it 9.6 for romantic getaways. The lobby has that polished elegance you’d expect from a luxury hotel, but there’s something warm about it too, maybe because you can sense the historic charm of the surrounding neighborhood seeping through the windows.

The Perfect Location

You know what’s brilliant about staying here? You’re literally in the medieval heart of one of Europe’s most beautiful cities, but you’re not dealing with the noise and chaos that sometimes comes with central locations. I mean, you can walk to the Main Market Square in just a few minutes, and Wawel Castle is practically around the corner. The fact that so many guests come back repeatedly tells you something — this isn’t just about the building itself, it’s about how perfectly positioned you are to actually experience Kraków the way it should be experienced.

Rooms That Actually Deliver

The room quality here is genuinely impressive, and I’m not just saying that because it’s a luxury property. Guests consistently rave about the beds — apparently they’ve figured out that perfect balance between support and comfort that so many hotels mess up. The spaces feel sophisticated without being stuffy, and you get those little touches that matter when you’re paying premium rates. What I particularly appreciate is that they’ve managed to blend modern amenities with a sense of place, so you’re not staying in some generic international hotel box.

Breakfast and Practical Perks

The breakfast situation is actually quite impressive — they’ve got everything from Continental and Full English options to Italian, American, and even gluten-free choices if that’s your thing. It’s buffet-style, but they also do breakfast to go if you’re the type who wants to grab something and explore early. There’s parking on-site too, which honestly is a godsend in Kraków’s Old Town where finding a spot can be a nightmare. These practical details might not sound glamorous, but they’re the difference between a smooth trip and a stressful one.

Why Guests Love It

The 9.0 rating speaks for itself, but what really tells the story is how many people come back. There’s something about this place that creates loyal customers — maybe it’s the way the staff remembers your preferences, or how the location lets you slip into the rhythm of the city so easily. You’re staying somewhere that feels both grand and genuinely connected to Kraków’s character, which is exactly what you want when you’re visiting a city this special. It’s the kind of hotel that enhances your experience rather than just providing a place to sleep.

Apartments in Krakow provide travelers with authentic local experiences, allowing them to explore traditional Polish markets and cook with regional Galician specialties.

Sheraton Grand Krakow Accommodations

AccommodationDetails
Deluxe, Guest room, 1 King, City or Atrium view1 extra-large double bed for 3 adults, 2 children
Grand Deluxe, Guest room, 1 King, Wawel or Vistula view1 extra-large double bed for 3 adults, 2 children
Deluxe, Guest room, 2 Twin/Single Bed(s)2 single beds for 3 adults, 2 children
Grand Deluxe, Guest room, 2 Twin/Single Bed(s)2 single beds for 3 adults, 2 children
Premium Room, Club lounge access, Guest room, 1 King1 extra-large double bed for 3 adults, 2 children
Premium room, Club lounge access, Guest room, 2 Twin/Single Bed(s),2 single beds for 3 adults, 2 children
Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King1 extra-large double bed for 3 adults, 2 children
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Reviews of Sheraton Grand Krakow

  • Tahsin from Turkey (9/10)

    Close to center, clean rooms, the breakfast is good

  • Victoria from United Kingdom (9/10)

    The hotel was most welcoming the minute we arrived. It's situated by the river and we were lucky enough to have a river view.

  • Andrea from Slovakia (9/10)

    Everything was great! The food,the room and the treatment of the hotel staff was perfect.

  • Anita from United Kingdom (9/10)

    The hotel’s breakfast was exceptional, offering a wide variety of fresh, high-quality options, from fluffy pastries to perfectly cooked eggs and gourmet coffee. The attention to detail and impeccable service made every morning feel like a five-star dining experience.
    What I loved most was the thoughtful touches from the hotel, making our stay truly special. They welcomed our son with a chocolate dragon’s egg in our room, and after we upgraded, we were delighted to find local delicacies waiting for us. Even more impressively, the hotel discovered it was our anniversary and surprised us with a cake and wine. How thoughtful is that? I felt genuinely well cared for and appreciated every detail.

  • Jessica from United Kingdom (9/10)

    Location is amazing, staff are super friendly Facilities are great

  • Michael from United Kingdom (8/10)

    Great location and the inside of hotel is stunning. Best selection of cold breakfast buffet.
    Hot breakfast selection needs some work.

  • Sharon from Malta (9/10)

    Excellent breakfast, very helpful staff, loved the different restaurants. Also great pool and jacuzzi.

  • Marc from Slovakia (8/10)

    It’s a nice hotel near the center

  • Justyna from United Kingdom (9/10)

    Great location wonderful staff

  • Jacob from Australia (9/10)

    Location

Surroundings

What’s nearby:

  • Planty: 350 m
  • Dragon’s Den: 650 m
  • Willa Sylwan: 650 m
  • Dom Katolicki: 550 m
  • Wawel Royal Castle: 450 m
  • Pałac Czarkowskich: 600 m
  • Kamienica Lisia Jama: 450 m
  • Biurowiec Biprocemwap: 450 m
  • Zespół Dworku Potockich: 350 m
  • Zespół Klasztorny Felicjanek: 500 m

Restaurants & cafes:

  • Restaurant Sette: 0 m
  • Restaurant Some Place Else: 0 m
  • Restaurant Restauracja Grazie: 0 m

Top attractions:

  • Cloth Hall: 750 m
  • Krakow Barbican: 1.6 km
  • Town Hall Tower: 750 m
  • Main Market Square: 750 m
  • St. Florian’s Gate: 2 km
  • Wieliczka Salt Mine: 14 km
  • Adam Mickiewicz Monument: 1.1 km
  • Schindler Factory Museum: 2.9 km
  • National Museum of Krakow: 700 m
  • Historical Museum of Krakow: 1.1 km

Natural beauty:

  • Forest Bonarka: 3.7 km

Ski lifts:

  • Krakow Valley I: 32 km
  • Krakow Valley II: 32 km
  • Siepraw Ski Lift: 23 km

Public transport:

  • Train Kraków Zabłocie: 2.6 km
  • Train Krakow Central Railway Station: 2.4 km

Closest airports:

  • John Paul II International Airport Kraków–Balice: 15 km

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Shuttle service Additional charge
  • Pet bowls
  • Pet basket
  • Shared lounge/T V area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Bathroom:

  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Terrace
  • Garden

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Spa lounge/relaxation area
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Bicycle rental
  • Happy hour
  • Walking tours Additional charge
  • Cycling
  • Billiards

Living Area:

  • Desk

Food & Drink:

  • Fruits
  • Wine/champagne
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • Arabic
  • English
  • Spanish
  • Polish

Cleaning services:

  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Indoor swimming pool
  • Private parking
  • Free WiFi
  • Spa and wellness centre
  • Airport shuttle
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Superb breakfast

Indoor swimming pool Free!:

  • Opening times
  • Open all year

Entertainment and family services:

  • Babysitting/child services Additional charge

Parking Private parking is possible on site (reservation is not possible) and costs 125 zł per day.:

  • Electric vehicle charging station
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House Rules at Sheraton Grand Krakow

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.4

Comfort:

9.3

Location:

9.6

Free WiFi:

9.2

Facilities:

9.1

Cleanliness:

9.3

Value for money:

8.4